Excellent sales spiel. Offer of trial milk delivery which I subsequently paid for. Impressed initially with customer service. However after complaining about delivery of milk at approx 2 am which was not in accordance with original information that delivery would be between 5 and 7 am. Complaint went against deaf ears. Milk is homogenised and safe to sit on doorstep for umpteen hours. After accepting cancellation I was then pressured to give my card details for McQueen's to retrieve payment for 2 pints milk that was not fit for purpose. I was informed I would be referred to debt collection if I did not comply. These bullying tactics are completely unacceptable and have left me very upset.