My experience so far with McQueens’ Dairies has been surprisingly exceptional. The sales representative who came to my door was polite and well-spoken, offering me a free trial, which I agreed to. We discussed options, and I decided on 2x1 litre glass bottles to be more environmentally friendly, arranged for delivery the following Tuesday. Great stuff. Tuesday arrived, and the bottles were delivered early in the morning. I left for work without thinking about them, so my wife collected them when she got home after dropping the kids off. I received a phone call just before 12 o’clock on Tuesday, but I didn't recognize the number. After Googling it, I found it was McQueens Dairies. I looked at their reviews and found some seriously concerning feedback, leading me to quickly conclude that I didn't want to proceed any further with their service. I didn't get a chance to call them until today (Friday of the same week), and I was expecting considerable hassle. I pressed number 4 on the automated system to reach cancellations, and after a short hold, I spoke with James. James was well-spoken and friendly. After verifying that everything had gone smoothly so far, he asked why I wanted to cancel. I explained that the concerning reviews, such as payments being taken twice or people being overcharged, made me hesitant to continue. James understood my concerns and informed me that some restructuring had taken place, so these issues should no longer occur. He offered an alternative payment method, where I could send payments directly to their bank account, with invoices generated weekly or monthly. However, I decided to proceed with the cancellation. James, while sad to hear this, didn't kick up any fuss and immediately processed the cancellation. I had received two more bottles today, which my McQueens Dairies account had been charged for, but James waived this charge as I wasn’t expecting the additional bottles. I didn’t even need to ask! If, in a couple of years, McQueens Dairies has improved and received more 5-star reviews, I’d be happy to sign up again given this positive experience. For now, though, I’ll be giving it a miss.