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Anonymous
Cancelled my deliveries, but they took an extra week's Direct Debit out of my account. When I called to request a refund, was spoken to very rudely by a man in their credit control team, who refused to listen and just kept parroting that I've been charged as per their invoice (their invoice was wrong, so not at all relevant to what I was trying to explain, but if you don't listen you aren't going to understand basic rules of communication...) then he left me on hold when I asked to speak to his manager, most likely he wasn't going to pass me to a manager, so I called back and spoke to someone who know how to speak to customers, in customer service. He then unfortunately passed me on to credit control again (also rude, must be an occupational hazard) who obviously thought I was trying to do them out of £6.93, as he proceeded to state he'd need to do call listening to find out when I'd asked to cancel. I've already told them the dates and that I didn't receive a delivery that they are charging me for, the Customer Service Manager agreed. Really not going to go to all this hassle for £6.93 if I'm not owed it... but maybe that's their intention. If they can keep everyone's extra Direct Debit payment, it could be a nice wee sum for them... I'm still waiting on a call back to confirm whether I'm getting my refund, depends what I said on the phone when I cancelled apparently... The Fawlty Towers of the milk delivery world.
8 months ago
McQueens Dairies has a 2.3 average rating from 254 reviews

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