In store staff very helpful - no issues there but terrible service with delivery. We were advised on purchase that due to busy period there would be an approx wait of 2 weeks for a fridge delivery. Date of 11th Aug given. We accepted this. We followed instructions for defrosting, emptying, having appliance in an easily accessible area and due to its location we had to employ help to move it as it was not easily movable (small area and possible door removal needed). We are 75 + yrs old. We did this on 10th Aug and then got a text that afternoon saying delivery would be on 16th Aug - 5 days after the agreed date. No apologies. We phoned the supposed customer service helpline 3 times only to be told it was a busy time - that was known from the ouset and should have been factored in when specifying a delivery date. We were told that any possible resolution would be within 24 hrs!! We r now faced with no fridge for 5 days in temps of late 30s degrees - or putting fridge back with help and bringing out again for new delivery date. Totally unacceptable. The inconvenience is enormous. Media Markt/ Public - you should be ashamed - never again.