This is part 2 to my dilemma with Medical Monks. My original review was posted on 9/13/2024. At that time, I had received the wrong item (male catheters instead of female catheters). My replacement order arrived on 10/3/2024 (one month after the original order) and surprise, surprise... they sent the same incorrect item again (male catheters instead of female catheters). I immediately reached out to customer service and was told he would get back with me after speaking with his manager. The response from the manager? Medical Monks will not refund my money until they receive the first incorrect order back. Mind you they never sent the promised return label until 10/4/2024 (they originally told me I would get the label in mid-September, but never did). There was no concern for the fact that I rely on these medical items... none whatsoever. Just a "send us our items back and then we will refund your money." They simply have no empathy for their customers.