“I have used Medicals Monks many times over the past few years for ostomy supplies. Recently, when traveling to visit family, the airline lost the baggage with my supplies. I placed an order immediately with Medical Monks to insure I would not run out and selected expedited shipping. The next business day I received an email with a delivery date of 1week. This was unacceptable so I called and spoke with an agent. She explained the problem was with one item that could not be shipped by air. I emphasized the urgency of the order and asked her to remove the one problem item and ship the rest overnight. Then, two days I received another email saying my order would be delivered in one week and was not expedited as requested . I called and spoke with a very unempathetic and unhelpful agent who could not resolve the problem. His only solution was for me place a duplicate order. This was unacceptable. I now order directly from the manufacturer, it is much easier, faster and pleasant.”
“Wonderful company! Good service and good pricing! An excellent choice for medical supplies at a reasonable price when your government program lets you down!”
“Well run, easy to do business with company. Their wound care products are first-rate, competitively priced, and easy to place orders for. All their deliveries are sent the same or next day, and they arrive fast. What's not to like !”
“I HAD A GREAT EXPERIENCE FOR MANY YEARS. HOWEVER, RECENTLY THE PRODUCTS SENT TO ME WERE DEFECTIVE AND CAUSED NUMEROUS EMBARASING URINARY LEAKS FROM MY PRODUCTS.”
“Good selection of items for urology. High quality. Very importantly, if there is a rare issue with an order you get to talk to a very nice human being who stays with you until the issue is resolved.”
“I am Norwegian and live 6 months in Norway and 6 months in USA.
At the age of 81 years I am depending on supplies from Medical Monks.
They always are available to assist .”
“If I could possibly rate them higher, I would in a heartbeat. They not only are quick to ship, accurate in their packing, and running a well oiled machine, but also if there is ever a support need they jump into action to be the first to help you with whatever you may have difficulty with. I have never ceased to have a positive experience working with Medical Monks, and they are the sole individuals I would trust to handle my medical supply needs. The staff is not only kind and courteous, but they show they truly care, no matter how small or far connected a person may seem. Thank you Monks, we appreciate you, love you, and please never stop doing what you are doing”
“I have been using medical monks for many years they always do their best to ship my products efficiently
And since I pay out of pocket I like their competitive pricing it’s always a bit lower than other companies and free shipping is a huge bonus”
“Customer service was very helpful. They promptly answered my emails when I had a question about my order.
Customer service is very important to me,
as is rare these days. Products arrive on time.”
“Ordered merchandise over 3 weeks ago. Customer service is elusive and lacking any sense of urgency. Never got confirmation they actually had possession of the product to ship. After reading other horrible reviews, decided to cancel the order before I received the wrong merchandise and had a whole new monk headache to resolve. Waiting to see if my CC is credited the full amount now. Beware the brave traveler!”
“Medical Monks sent out the wrong item and ack like they don’t care about them sending out the wrong item . All they worried about is me sending back the item . Instead of me receiving the correct item I paid for They communication is very poor! Their lack of accountability and poor customer service have left me feeling undervalued as a customer. I won’t be shopping here again . Had to call them 3 x so far ! They so unprofessional.”
“They sent the wrong item and would not send my correct item for several weeks later after calling every day letting them know I really needed the wound cream finally after filing a complaint with the BBB they sent my item once I received it the tube was not sealed and looked like it was used not even in a box. My wound nurse would not use the wound cream since it was not in a sealed lid or container. I lost every important time with my wound healing and money! I will never order from them again”
