As others have stated, after having a bad experience with Medtronic and then trying to publish that experience on Trustpilot they actually reported my review "because they don't think it's based on a genuine experience" - Which to be honest is borderline fraudulent. First of all, they have my name (it's on the review) and if they look up that name, they will see me (maybe a few other people with my same name, who knows, but I'd guess only one has called in within the last week with the exact same problem as the review is about) and they will see the call record and notes about the exact experience I described in the review, and they will see evidence that what I shared was accurate. They record their calls, right? So they actually have empirical evidence that what I shared was not only my genuine experience but that it in fact was exactly as much their fault as I made it sound in my review. To be clear, they are not asserting that my review was inaccurate or that I shouldn't feel how I do about X interaction. They are asserting, and in fact reporting to trust pilot that "they don't think it's based on a genuine experience" as in - they don't think I am a real customer that actually had an order at all. How rediculous. Like they need any help earning their 1 point something star overall rating... And yes, I understand that the guy who pressed the button to report my review is not the same guy who did the bad thing or the same guy who talked to me on the phone about the bad thing, but that's frankly the point. They have no proper communication, no checks, and balances to ensure the customer (patient, since, let's not forget, we are dealing with life-and-death medical equipment here) is taken care of, and they frankly have no affirmative reason to believe that my experience is not based on a genuine experience, and if they looked, they would have the opposite. It's not like the button says, "Flag as we aren't 100% sure this IS genuine" -- They had to hit the report button and say that "they don't think it's based on a genuine experience" as in - they have some affirmative reason to believe that is the case, not just that they don't know the opposite. How could that be possible?! I gave my name in the review.. It's left from my verified gmail account. The same name and gmail that is on my customer profile. The same person who called them about the same issue within the last week. I'm not saying they should Know (or that the employee responsible for managing their reviews should know) who I am or that my experience is genuine, please don't misunderstand; that would be unreasonable. I am saying that person can have no reason to believe it isn't legitimate that's based on any due diligence on their part. Like if I own a business and have a Trustpilot page and get a review from someone, and I am not sure it's legit, I could search their name, check the call logs, whatever, and hey, maybe I don't find them; maybe they checked out using Apple pay or a private email or gave a company name for the shipping/billing address or whatever, so I report it as not legit because I don't remember the experience they are referring to, I can't find them in my system, etc. But the employee who is - I can only assume - mass reporting every 1-star review - has no reason to know if my experience is genuine or not, but if we want to go on the basis of, "report it unless there's a reason not to" which is already sketchy to be honest, it's still crazy that they could search up my name, filter by recently called and there I'd be at the top of the list. Check the notes on the call / my profile, and what's it going to say - The same thing as my review. If you don't have that system to check, then you don't get to just "believe" that it's not based on a genuine experience based on the lack of me providing affirmative proof that it is. That is literally contrary to TP's terms, and contrary to the social contract of a review being legitimate unless proven otherwise, not the opposite.