“Medtronic has no respect for customer privacy, nor preserving customer legal rights. I have been fighting with them for over 3 months to obtain USPS-mailed copies of detailed statements, showing insurance processing and final amount due. They refused to make any changes to USPS communications until I accepted their oral statement that I agree to Medtronic contacting me via email, phone call or text messages.
No, this is not an April Fools Day Joke.
Regardless of how I stated that I wanted to preserve my legal rights through paying against mailed, final bills, they refused to make the change. I had to state I would agree to their request, adding I would ignore all emails, phone calls and text messages from them. Thanks to living in Texas, a one-party state, it was perfectly legal to record the call for my attorney's review as needed.”
“My daughter has been using their insulin pumps for perhaps 10 years. The devices are amazing and have made a real difference . The customer service has always been great. We had a few problems but they replaced the pumps. We don't have insurance so cost is always been a struggle but I really appreciate them”
“Don't expect to actually talk to a real person!! Their customer support is unreachable, their AI Chatbot is a total idiot, and there is no way to send an email or text. My pacemaker is fine, but the company's patient communications are abysmal. You can circle forever through phone trees, or get your email rejected for "invalid characters or an incorrect format." Worthless!!”
“This is my 3rd pump. The catheter from the pump to my spine was found to be broken during surgery for replacing the pump due to battery life. A new catheter and pump were implanted. After surgery I had a badly pinched nerve causing severe pain. An MRI was scheduled to determine the location of the catheter to see if it were against a nerve. The Medtronic documentation states a rep should be present after the MRI to check that the pump is still working correctly. Contacted the rep that was there during surgery so they could attend the MRI. Once the rep found that the MRI was scheduled on a Sunday they said they don't need to be there and to schedule an appointment with your doctor for the next day. And that if there is an issue the pump will alarm. So then what do I do? Listen to an alarm until my doctor appointment the next day??
Very poor patient service!!”
“¡Recomiendo encarecidamente Supreme Assets Recovery! ¡Confiable y dedicado!
No puedo agradecerle lo suficiente a Supreme Assets Recovery por ayudarme a recuperar el dinero que pensé que nunca volvería a ver. Su equipo fue profesional, eficiente y compasivo durante todo el proceso. Su arduo trabajo realmente valió la pena y estoy muy agradecido por su apoyo. Si está buscando recuperar fondos perdidos, ¡son el equipo en el que puede confiar!
Correo electrónico: supremeasset7 @ gmail .com
𝐖𝐡𝐚𝐭𝐬𝐀𝐩𝐩: + 44 73 -88 -69-79-58
Me ayudaron a recuperar lo que creía perdido para siempre.”
“I would run away from this company as fast as you can. As a veteran, I can tell you that I have been waiting over 15 months for a firmware update for my insulin pump. Since it revs the pump version and enables sensor initiated basal rate modifications, I would say this is a major update. They let me know today that I would need to retake two days of remote online training in order to qualify for the same firmware update I've been trying to get for over 15 months. It's also my understanding that this is the main reason that the VA as a whole in my area has entirely dropped insulin pump support. So Medtronics customer support is so bad that the VA gave up working with them and punted insulin pump support entirely into the private sector.”
“When you have proper working supplies it is an awesome system. i have been using a medtronic pump for well over 20 years. They have changed. They used to be responsive. Now things take weeks and weeks. run around after run around. Is it worth using this product? They are not the company of old.”
“I’ve been a pumper for 30 years & previously whenever had a problem with any of my supplies I could call Medtronic and get it replaced. Then, the same day get an email saying when the replacement(s) would be shipped with a tracking number. However, the last two times I needed replacements i had difficulty: first time, about two weeks ago, after calling them for a replacement, and after five days of not hearing from them, ‘I” called them again and it seems the person that took my 1st call did not complete the process so it was not shipped; then, 10/9/2024, I called about getting different replacements but after 2days again no email on shipping day or tracking number so I called to verify replacements were goin to b shipped and was told I would not be getting an email showing the tracking number, but I was given the information of when it was to be delivered and by whom. It seems Medtronic has also gotten too, too, big to care about its customers & is going downhill just like all the other companies in the US. All they think about is getting the money and pushing for you for you to use our most recent new invention. It’s ridiculous & getting old, and I’m tired of companies doing this. The US needs to step up and get its businesses in order after all your in business for the customer, the customer is not supposed to serve your needs. The company is supposed to serve the customers needs.”
“I have a 670g Medtronic pump. The warranty ran out so I asked for a 780g pump. Because I am on Medicare it had to go through CCS Medical. They shipped the pump but nothing else to use it like the Guardian 4 sensor or 4 transmitter. The 670g stuff will NOT work on the 780g pump. So I can not use the new pump and can not get the proper stuff to use it and have to wait 3 months to get the right stuff. Nobody will help. If you are on Medicare stay way from Medtronic and CCS medical or you are screwed.”
“I have been using this company since November 2023 I have to call about my sensors often because they quit working or to say change sensor before 7 days is up it has also left burnt marks in my skin and the thing it goes in your stomach mine has gets changed every 7 days but when I take it out sometimes it is infected even though I keep it clean I never get my orders on time I usually and without my pump using my pump I have to use my regular insulin needles I still haven't even got my sensors this month and I should have got them on the 8th but don't have them to be honest I don't recommend them to anyone I need a new company to go through so if anyone knows a new company I can go through for my diabetes let me know”
“Their baclofen pain pump is being used to murder my son and they not only don't care but the machine itself and my sons records are all false to ensure no one fixes the leaking catheter that has tried to take my son twice already in 11 months. Be careful allowing machines put into your body they are like time bombs ready to go off. And they don't care.”
“My friend has been waiting a month for your overnight shipment of a controller for his back stimulator and it will probably never come. Why do your customers have to be treated like that?”
“This product is horrible. The sensors and transmitters are junk. And so is customer service. I wished I had read the reviews. I would love to find more people like me, get together and take these criminals to court.
I regret having to give a star.”
“Many problems ordering supplies. Was told everything was on auto reorder by customer service. They would only send me reservoirs but never insets when they said everything was on reorder. Last order tried charging me over 1700 for supply’s. Spoke to customer servers told them I have letters and emails from my insurance company that everything was covered . Person on phone said they can’t do anything I would just have to send to insurance every time and be reimbursed. I would not recommend them to anyone. Very unprofessional costumer service . I have never had problems before had an insulin pump for over 10 years. I’m not sure if they just don’t care anymore or are just that greedy .”
“They cost so much for supplies that only cost them .25 they think people can afford supplies even with insurance when they are charging over a thousand dollars for just one box of supplies. That is so ridiculous people in this world needs this to survive and can’t because they are Greedy. This is becoming one of the worst companies to get supplies for. When I first got my insulin pump I was just paying 100 or less. Now I am paying over 500 this is crazy.”
“I revied a flyer about this company today and tried to contact them 28 times. (800-328-0810). I went thru a series of press #s, even as a doctor and medical office, and still could not talk to a human being in the different departments. Finally after pressing a number for product "lost or stolen", a person answered, but he never heard of Medtronic. At least he spoke English. "AI" is here to stay.
Hoy revisé un folleto sobre esta empresa e intenté comunicarme con ellos 28 veces. (800-328-0810). Pasé por una serie de #s de prensa, incluso como médico y consultorio médico, y todavía no podía hablar con un ser humano en los diferentes departamentos. Finalmente, después de presionar un número de producto "perdido o robado", respondió una persona, pero nunca oyó hablar de Medtronic. Al menos hablaba inglés. La "IA" llegó para quedarse.”
“I have called Medtronic just to ask compatibility of a certain phone with my pacemaker and got someone off shore that DIDN’T know anything! These people can’t give me any good information at all. I ask for someone in the USA and was told that couldn’t happen!”
“Lets start with medtronic educator (Stella). She is amazing for months I was having trouble get supplies (medicare problems). Stella made sure I never run out of supplies (at no cost to me) she really cares. In this day and age it's hard to fine someone that really cares ..SHE REALLY DOES . Now about medtronic itself I love the new 780g pump with smart shield it truly makes be a diabetic alot easier and its so easy to use.when I called medtronic the rep are very Is knowledgeable and helpful. All in all I just feel medtronic has a awesome pump. On top of that the rep try to help you anyway they can. The cherry on top is the Educator (stella). TY MEDTRONIC”
