My wife has been using Medtronic for many years, however this last time when she was running low tried to place an order with Mohamed but there seemed to be various problems but final after supplying a lot of info was told the order had been placed. It never arrived she has called back been passed from pillar to post, soken to Mohamed a few more times who has lied through his teeth. She then was put through to Terese, who would not listen, spoke over the top of her and was a rude and obnoxious person. The outcome yet another promise the supplies would be sent. A week later still nothing more calls only to find that no one had put the order through. More calls and my wife spoke to Misha who managed to reduce her to tears, however a promise that it would be sent, guess what another empty promise. We then had a call from the diabetic centre who had got involved and were told they had got very cross with Medtronic and an order was now being sent. Following day and another call, guess what Medtronic had lied again. This time I spoke with Emily, explained that these were critical supplies and they must send them. She has promised that they will and called back to say the order had now been placed. With execption to Emily (so far) most the staff have been very rude and condescending, they have all lied trough their teeth and Medtronic it appears couldn't care less about their customers. We have asked to speak to a supervisor or memeber of managment this has been flatly refused each time, we have asked about their complaints proceedure apparently they will contact us if they want to hear our complaint! We asked on several occasions who their reglatory body was but each time they refused to tell us, so for all those wishing to complain it's the MHRA. As my wife works in a pharmacy we will now be looking at what can be done to steer the NHS away from using this company as we don't want others to go through the same stress and pain that we have.