I’ve been a pumper for 30 years & previously whenever had a problem with any of my supplies I could call Medtronic and get it replaced. Then, the same day get an email saying when the replacement(s) would be shipped with a tracking number. However, the last two times I needed replacements i had difficulty: first time, about two weeks ago, after calling them for a replacement, and after five days of not hearing from them, ‘I” called them again and it seems the person that took my 1st call did not complete the process so it was not shipped; then, 10/9/2024, I called about getting different replacements but after 2days again no email on shipping day or tracking number so I called to verify replacements were goin to b shipped and was told I would not be getting an email showing the tracking number, but I was given the information of when it was to be delivered and by whom. It seems Medtronic has also gotten too, too, big to care about its customers & is going downhill just like all the other companies in the US. All they think about is getting the money and pushing for you for you to use our most recent new invention. It’s ridiculous & getting old, and I’m tired of companies doing this. The US needs to step up and get its businesses in order after all your in business for the customer, the customer is not supposed to serve your needs. The company is supposed to serve the customers needs.