I would run away from this company as fast as you can. As a veteran, I can tell you that I have been waiting over 15 months for a firmware update for my insulin pump. Since it revs the pump version and enables sensor initiated basal rate modifications, I would say this is a major update. They let me know today that I would need to retake two days of remote online training in order to qualify for the same firmware update I've been trying to get for over 15 months. It's also my understanding that this is the main reason that the VA as a whole in my area has entirely dropped insulin pump support. So Medtronics customer support is so bad that the VA gave up working with them and punted insulin pump support entirely into the private sector.