I love the quality. They all smell great and work so well! A couple of times I ordered a lipstick or blush that wasn’t a good color for me. Customer support sent me a new one of my choice and didn’t ask for the other one back. Just recently I received an order and one of the bottles broke during shipping and spilled all over the other products. They replaced all of them for me, didn’t ask me to send a photo or return anything. They took my word for it and sent out the replacements same day:
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