This was my first experience purchasing a Melin hat. At first I was somewhat apprehensive about my purchase, considering the price of their hats. By no fault of Melin, FedEx initially lost my order and was no help at all with customer support. I then contacted Melin customer support and was amazed at their willingness to resolve the issue, by sending me another hat via overnight delivery. Eventually my first order showed up, the box was crushed and taped back together by FedEx, to include assembly parts for something . I was amazed to see the hat endured FedEx's abuse to include the jammed in parts, and kept it's form. After delivery of the replacement hat, a member of Melin's customer care team called to confirm I had received the item. When I offered to return the replacement, I was told to keep it due to the problems with my initial order. Definitely, Melin values their customers and the quality of their product is well worth it's cost. I'll absolutely be ordering additional hats from Melin! Mark B.