pick up apparent brand new GLA to find out when reached home the spare key is faulty, so funny, the sales lady who sold the car told me i need to wait for the V5 of my car before the can order a new key, and it will only take 5 days to arrive from Germany, its now 14 days and there is no sign of key yet. Few days after collecting my car, one of the speaker making static noise, book to service to get it check, they ask me to bring the car in the morning but they only start the job at 0330 pm nearly closing time, thanks to mercedez me, i can monitor what going on in my car. They expect me to be there before their closing time of 6pm when they only call me at 0545 pm. i ended up having a taxi to work as i got no car to use, its really inconvenience and mecedez warrington dont care. The good lady said there is no problem with my speaker and only vibrating on the speaker card so they put pad to resolve the problem, she told me just need to come back if there is a problem. A day after same problem with the speaker appears, thanks for the pads you put in my speaker mercedes, your a shame. Now i need to book in my car for another check and have a very unpleasant experience and inconvenience to mercedez warrington. I hope they will put more pad to my speaker this time to resolve the static problem on my speaker. Its a shame to a very well know luxury car maker like mercedes benz making bad reputation by dealership like warrington. please dont play politics to your customer, do your job properly and be honest to all your custumer. i will go to the next level of complaint in you dont sort yourself out. Your customer service need ovehauling, the worst customer service i have ever experience. Please build your reputation nicely and get rid of your very un greatfull staff. Im pretty sure there are more people around who deserve a job than the staff you have now.