Rang up to book a test drive of a new E-class arranging for the test drive on the Saturday morning. After arriving at the agreed time i was told they have no record of the year Drive being booked and can’t accommodate the test drive. These things happen so I requested the test drive for the following Saturday at the same time. It was confirmed in person that this was all booked in on their system. The next Saturday come and they again said no record of the test drive being booked and can’t accommodate, stating that even if they could accommodate they don’t have an E-class in to drive. I said this is abysmal customer service I want to test drive this merc as I want to buy one, do you not want to sell one??? After receiving a poor response I just walked out laughing as it was an utter farce for a big prestigious car brand to have utterly poor customer service, unmotivated front of house staff and almost an arrogance that we are Mercedes and customer service isn’t our priority. To make matters worse someone rang me 2 days after my second abortive visit to offer me a test drive of a GLE. After clarifying that it was the E-Class saloon I had wanted to drive as that’s what I was interested in buying I was told we haven’t got any to drive but the GLE is the same engine as the engine of the E-Class so I would get an accurate feel. I stated to the gentleman that the test drive was more about getting a feel for the car I actually want to buy not a different model. I literally couldn’t believe what I was hearing!! From start to finish this Merc dealership was a shambles to deal with, ended up buying a brand new car somewhere else!!