The Good .....reception team excellent Gary the sales manager very professional. The bad ......I placed a deposit on a vehicle £199.00 that was the first hurdle, the weekend I decided to buy my car the franchise had been taken over from inchcape by an American based outfit. Gary had no way of taking my deposit due to no computers or Internet, but due to his ingenuity he managed to take my deposit and secure the car I thought. Gary advised he was off the next day and their computers would be on line to give me a valuation on my trade in and he left notes to ensure my intended purchase was ready for a test drive the following day. I turned up the next day my chosen car was embedded still within the show room. I was then told my car which I had put a deposit on had been sold to a person in Newcastle. Though in breech of contract I simply asked for my deposit back it took over a week and several e mails and culminating in my standing in the showroom have a terse conviction with an individual that to be kind was a imbecile. J had to threaten legal action to get my monies back and when I asked for proof of the deposit return the documention gave the impression I had canceled the car. I note further down in this thread a other soul who also had a tough time retrieving monies as well so draw your own conclusions. But my advise is Terry Tibbs looks more professional then this outfit give them a wide berth. I have written to their complaint department and CEO in the states and not had the courtesy of a reply.