Looked at reviews and was only going to this showroom to see the actual colour for my 5th A class. Was not going to buy. Place was clean, tidy well presented. A salesman greeted me within a minute. Offered me a coffee. I sat with him and told him what I was after. He couldn't have been more helpful. I did mention to him I wasn't going to buy from them because of the dreadful reviews I had read. Then I noticed another salesman whom had sold me my 1st mercedes many years ago. I spoke with him about the reviews and he said changes had been put into place to remedy most of them. Obviously you can't please everyone. I then returned to the first salesman and proceeded to buy my 5th. Will take a week or so to get it, but have to say I was very happy with how the transaction went. Suggest to all those wishing to purchase a car from Warrington Mercedes to visit the showroom and decide for yourselves. I will of course revisit this site if I have any issues when I actually pick the car up. Long winded I know but glad I went there. Steve