I’m absolutely appalled at level of aftercare service I’ve received. At the beginning of March 2020 leased a car from Mercedes Benz Exeter fleet £33,500 for a brand new a class with high spec. I’ve previously owned a merc. I’ve been having problems with my auto gearbox where it won’t change gear from second gear to third gear. I contacted them via email and appoint was booked for 26th of March. Due Coronavirus I thought my appointment would be cancelled so sent an email and received no response whatsoever. Completely ignored. I experience this gearbox issue more than twice within 1 month of ownership completely unacceptable and completely losing faith in the product’s reliability. I phone up on 1st and was told to wait for a response from service manager to see if I was deemed a critical worker when I work in a supermarket. No response! 2nd of April phoned again told to wait for a response for the service manager. I have still not received a phone call. I have dodgy car and still have to work. This is not how you treat a loyal customer. I will definitely will be looking elsewhere to different manufacturers for my next car. Mercedes are not be all and end all of cars and there Are plenty of cheaper better quality manufacturers out there and would urge anyone who is looking buy a merc think twice. Reg: WA20TGJ