All I can attest to is my experience with Merchbar. This is how my respect went from high to non-existent. My intention isn't to rip them a new one. As much as I'd like to, I'm simply sharing my story so others can make their own decision. All my experiences up until recently have been fantastic with Merchbar. Until now. I received a late birthday gift, which was the same shirt I ordered on Merchbar less than a day prior. I reached out to cancel my order asap. They refused to cancel my order saying its already being processed. Every email I reply I received in the same email thread had a different customer service representative name. Weird. It's like I was being handed off as if I were a two dollar hooker. And I was being courteous & respectful the whole time. Finally, when I received an email that my shirt was on its way, I attempted to start a return. The online form was simple enough. But then I receive an email stating that I must wait 'til the package is received before I can begin the return process. Fine. I wait. Upon receiving the package, I keep it sealed and start the return process all over. I was shocked to discover they wanted me to send the package to a location it didn't even ship from. So, that ruled out rejecting the package or forwarding it in any way. AND I was required to pay for shipping. Up front. With no reimbursement option. Fine. I played by their rules. Next I'm required to fill out another form requiring the tracking number and an uploaded copy of my post office receipt with said tracking number. Seemed kind of redundant. Following this bizarre refund request form, I receive an email that made it sound like I would have to track my own package and let them know when its received. Shouldn't this be their job? Luckily this wasn't the case. I finally received my refund minus the cost of shipping on my end. I was simply out money. On a "simple" return. This whole process took close to a month. I currently have a Mars Volta vinyl album I pre-ordered from Merchbar well over a month ago, which is still in limbo. I have received nothing. No album. No email notification. But they took my money. So, if they make this right, I MIGHT re-evaluate my shopping experience. But something tells me I'm SOL. In my opinion, this online store is a scam site, or it is run by someone who needs to retake college courses in business ethics. Either way. This circus fiasco complete with clowns royally trashed my trust and respect for Merchbar. For those still interested in making a Merchbar purchase after reading my review. Definitely do. Just as long as you don't plan on making a return. And you don't mind waiting on a delivery day that may never come. Good luck.