I placed an order on 6/25/22 for an item on back order that said it would take up to 8 weeks. After 3 months, I contacted support to check the status. Support said they had no information. I exchanged a couple messages and got nowhere. This was the final reply: “Our apologies, the item is still on backorder and we don't have further information about the ship date. We can't also contact the merchandise provider as we only have the same information.” After 6 months, I contacted support to check the status. Support said my order was cancelled. Though they never refunded my money. They said the item was on back order and would take up to 8 weeks. They asked if they should reorder the item for me or process a refund. I asked for a supervisor and asked him to check with the supplier. Same answer. I still wanted the item, but was told they couldn’t reorder it for me. I received a refund and a $5 off code. Then I could reorder it. I exchanged several messages with support and supervisor about this item being on perpetual back order for 6 months and how they could keep my money for 6 months and cancel my order without alerting me. Supervisor told me: “For your information, we do not monitor the status of an order once it is placed. We are only notified of the problem once the customer or supplier has contacted us about it.” It's been over a week since I contacted support and on their Website, the item is still on back order for up to 8 weeks. I expect that if I check back in 8 weeks the item will still be back ordered for 8 weeks. So I’m taking my business elsewhere. How does a company do business like this???