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Anonymous
I am amazed at how poor the service is at Merchbar. I ordered 2 albums on December 15, 2024. Both were in stock and both never delivered. I contacted again December 31 when no delivery yet. I eventually asked for refund. Today they said they could refund one of the albums but the other one they could only give me store credit. Mind you the album is still available on their site. At the time it was about $41 with tax and delivery. Now it is $43.49 minus tax and delivery. I was told could only get store credit and they gave me credit for less than I paid $30.54!?! I have lots of new vinyl never had this happen before. Today my credit card company is on it. Avoid the trouble working with Merchbar. Delivery on time (Not applicable) Communication (only Email available no live chat or telephone). Reply takes about 2-3 days at best. Refund process difficult and in my case I was about to lose money. Almost profitable for Merchbar until got my excellent credit card company involved. Never had to do this before with any other company.
1 week ago
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Merchbar has a 1.4 average rating from 338 reviews

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