This company has a lot of negative feedback. I feel like some of it is deserved and some of it is just frustration with their shipping practices. I ordered a product on them on 12/12 stating it would be delivered before Christmas. Christmas came and went and the package was still MIA. After contacting customer service, I have informed the item the item was in fact a pre-order item and would ship in late January. This information was correct and I received the item quickly after the item actually shipped. I think MerchBar is a good brand that needs to be more open about their products. Customer service could be better; however, I was able to get in touch with someone fairly easily. Not a scam company from my experience, maybe just a company that is slowly growing.