hi I posted a review last week ..... I have now received a full refund so at least that was a positive in one respect also I would like to say that all the customer support people well I have now received a full refund so at least that was a positive in one respect also I would like to say that all the customer support people were lovely to deal with got back to my 12+ emails promptly however the company does not give them the power to be able to trace and find items for youwere lovely to deal with got back to my 12+ emails promptly however the company does not give them the power to be able to trace and find items for you