Remote works fine. Easy to pair. Overall, service was good..but warranty policy should be reviewed. I bought a new machine..in the box..never used.. and warranty on remote was rejected. Should have the opportunity to review and offer exception to policy. Then, shipping was $17.00 on a remote battery that cost $25. The battery can be replaced for as little as a couple of dollars on the independent battery market. I believe MGI should offer replacement at cost..and really examine the shipping method. Might even be wise to not offer the battery..but offer the info as to how to get one independently. All that being said, I did have good exchanges verbally or written with representatives and I don't see them as part of the problem. They seemed to be as helpful as they could be. Also, no questions about it. The MGI Zip Navigator is a terrific machine. Very rugged..very responsive..and I would definitely buy again. Actually, when this one needs replacing...it's my intention to buy the AT model..as the course I play is mountainous.