Most individuals in todays society always find time to complain, but rarely give praise when warranted. I was in a customer service enviornment for the most part of my working days so when I see an individual go above and beyond, I feel that kind words are in order. I contacted Customer Service with a situation that I needed help with. Called 866 709 5677. I was really fortunate to get a woman named Yamell who assisted me with my order. She showed empathy, was professional, considerate, helpful, friendly and resolved my issue. After seeing a lot of these negative reviews, I can only say that the stars must have been on my side to be lucky to get someone like Yamell. Thanks Michael Kors for having this women in your employ. She truly made my day!!!!