Michael Kors Reviews

Name: Michael Kors
Rating: 1.86

1.9 Rating 136 Reviews

21 %

of reviewers recommend Michael Kors

Company Reviews

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Metrics

1.9

Based on 136 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Michael Kors 1 star review on 17th May 2024

Theresa Lafata

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I purchased a lot of brands of boots, Michael Kors Harley Davidson UGG boots the problem that I had with this special pair of boots was the inside after a little after a year 18 months the insides of the boots just are falling apart. I have Harley Davidson boots older than these boots and they are still intact. I have UGG boots that deal with winner and if they’re intact. . And for what I pay for Michael Kors boots I think that they should withstand more than just falling apart in the inside. The whole inside is coming out whatever they line the boots with.”

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Posted 20 hours ago

“I puchased my 300 boots in ajanurary 2024 wore them 2x and I take them out the box and they are peeling.”

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Posted 4 days ago

“I purchased 300 follar boots in Feb. 2024 only wore them twice. I took them out the box this morning they are peeling. All the money I spend with them customer service told me 90. Day warranty and I can send them to NJ to get repaired and I would be responsible for shipping and repair. No more Michael Kors for me Louis Vuitton dont treat us like that they take responsibility of their products.”

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Posted 1 week ago

“Received a purse from website it was stuffed with paper bags and it seemed like a second hand bag. Spent a lot of money and super disappointed in the quality”

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Posted 1 month ago

“I return my purpuse become in less 1 year is broken I am wait for gifs card virtual not recomend this brand and next time not buy more”

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Posted 3 months ago

“Micheal Kors? It's like Martha Stewart for K-mart. No one buys this tacky, poorly made-crap.”

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Posted 3 months ago

“Recently bought watch for my wife 400 pounds,what a pile of rubbish! runs out of charge in no time doesn’t count her movements properly,i have a garmin lasts for days on end,cost quarter of price never again”

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Posted 3 months ago

“Wallet fell apart after a week...store didn't give 2 shits”

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Posted 4 months ago

“I have spent lots and lots of money at this store and really enjoyed their product. One encounter with customer service can ruin that whole experience. I went to the store to get a warranty on my purse. I am disabled, I walked to the store which was painful, but not their fault. I got misinformation from customer service on what they needed. They told me to go back to the store and get a picture of what they needed. I said no, why don’t they just call and get the information they needed. They do not have the capability to make an outgoing call. Right? I asked to speak with a manager, to which I was asked a ton of questions why I wanted to speak with a manager. After quite some time I was able to speak with a manager who told me get a picture of the screen from the store sent to me and then he would take care of my problem, if I sent he the receipt the pictures of the defects, a video of the purse. A picture of the little black tag inside. Then he would make it good. When I sent him all this stuff. It was no longer good, I was not able to speak to him or any other manager. Stay away ladies!!!!! Stay far Away!!!! There are other purses to be had, People who have the decency to stand behind their product. People who are kind, who treat you with respect. I would hate to think they treat people with disabilities any less kind. Being a senior and not the most able with a computer do to all the things he was asking of me. I asked for help from my Grandkids when I got home. It made me very anxious. I had to send many times. TAKE IT FROM AN ELDERY, DISABlLED ,WOMAN STAY AWAY BUY ANOTHER PURSE. It is not worth the aggravation!!!!!”

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Posted 5 months ago

“Love ❤️ my purse”

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Posted 5 months ago

“I ordered two purses, but one of them arrived without a belt. When I called to explain the situation, I was travelling that day and needed the purse. The person I spoke with offered to let me keep the purchase and gave me a 10% discount. I found this response to be frustrating and unprofessional. It seemed like they were more concerned with making money than providing good customer service. I will never purchase anything from this company again nor recommend it.”

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Posted 5 months ago

“Bought a pair of Kadence stilettos. Only wore a few times and the buckle elastic snapped and broke. MK won't do anything about it. Their product is defective PERIOD! They DONT care about their customers what so ever. I won't be supporting them no more!”

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Posted 6 months ago

“I ordered black color. and received brown shoes. Moreover, you receive shoes that cannot be used. as if there was a nail underneath piercing your foot”

Michael Kors 1 star review on 16th May 2024

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Posted 6 months ago

“Poor customer service. I ordered a purse for my mom and I've been trying to come in contact with a representative regarding my order (I've been sending them emails for 3 days now) and I still haven't received a response or my package... Terrible costumer service.”

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Posted 6 months ago

“BEWARE! I never imagine to receive poor expectation coming from a luxury store brand like Michael Kors in Georgia. This is an unpleasant experience receiving one shipment not gift wrapped. The shoe appeared dirty and poorly boxed. I am stunned and disappointed, especially when this is a gift. The next day arrive my other shipment and the second pair of shoe in the shoe box was poorly packed. Terrible! I did reach out about the first shipment with the attached photos to express my concerns and request a resolution. The form of compensation I received was the option for a ten-percent discount on the price and $5.00 refund on the gift wrap. The next day I receive my other shipment and the shoe in the box was also poorly boxed. I don't think I will continue to support Michael Kors brand, there's so much bad reviews, I should have paid attention.”

Michael Kors 1 star review on 10th May 2024

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Posted 6 months ago

“Very bad customer service. Very rude and /or no knowledge.”

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Posted 6 months ago

“Awful!! I called MK today with a question. The rep. Adriana, I hope she didn't lie about her name, had no answer to any of my questions. I wasn't allowed to talk to the manager because she was busy. The rep seemed half a sleep and after every second word, she would go silent for no reason. I did not expect this service from MK at all.”

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Posted 6 months ago

“I brought a purse in the emblem broke off and they gave me a hard time about getting it replaced..it’s still not replaced…I will not purchase anything else from this company ever!!!”

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Posted 6 months ago

“Horrible Customer Service at Woodburn, Oregon MK outlet We went to the MK outlet store in Woodburn, Oregon on April 29, 2024 at 6.30 pm, I had a HORRIBLE experience! I wanted to buy a bag strap, and I asked for a new one. The lady that helped me said that the one on the display is just the same! And I said I wanted the new one that not on the display (and this is very common that customers ask for new products that not on display. And even many times at a store they put the sign “display only” with the special price). I repeated to ask for the new one, and she also kept saying the same thing, that the one on display is just the same! After I insisted she reluctantly gave me the new one. I went to the cashier to pay, and I told the cashier that I want to give feed back..and you know what, she just directly went on “defensive mode” by saying that the one on display is just the same! And I said again that customers are king, and customers have the right to ask for the one not on display. And then she argued what if they don’t have the new one? I said then it’s a different case! She said again display is just the same, just like when you buy at grocery! Whattt? They compare MK store to a grocery store?? What a great customer service!! The customer service is so horrible, so rude and so defensive! We will not go back to that store again! To the owner of the store, please listen to all these complains here…”

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Posted 6 months ago

“I don't recommend this company. I have yet to receive my order and my delivery date keeps changing. Customer service is stuck on repeat, USPS has said they haven't received the package, and MK's rep is saying they have. Haven't had an update on the package since 4/6/24. Totally unprofessional, I will never order from them again.”

Helpful Report

Posted 7 months ago

Michael Kors is rated 1.9 based on 136 reviews