I ordered two items from Michael Kors, both on the same day as different transactions. This was intended to be a birthday gift for a friend. I received the first order within a week, but the second order has not moved from its current location. I was expected to receive it on the 10th, it is now the end of the month and there is still no sign of the package. I've contacted MK customer service through online chat, and I was told that it was delayed due to "COVID19" which isn't true, since I had no issues with other packages, and even receiving the first package from MK. I've emailed customer service so many times, and I just keep receiving a copy and paste response, saying to keep waiting. I've contacted Canada Post, and Canada Post started an investigation. They emailed me back saying the package never was scanned and for the customer service of MK to contact them. MK isn't taking any responsibility or any action to resolve this. This has been the worst customer service experience from such a well known and respected brand. I'll never shop at Michael Kors again. I just want my refund for an item that's lost in transit. Thank GOD! I ordered through PayPal. I've now escalated the issue and will hopefully get my money back. I'm going to do everything in my power to bring MK ratings down, so no one has to go through what I had to go through.