Can I give a zero star? I purchased a purse that started falling apart within 2 months. I followed the warranty process returning the purse for inspection. A month later MK still has my money and my purse. I have continually had to email them to get status updates. They offered me a different purse which I accepted. That was 2 weeks ago. I reached out again only to find out that purse isnt available. If I hadnt reached out they would not have made any attempt to contact me to offer anything else. They just want to keep the money and hope I will walk away. DO NOT purchase MK products. They do not stand by their products and the assistance is HORRIBLE!!