I purchased my purse in January of this year. Less than 4 months after I get it, the handles start falling apart. I finally took to their warranty process in august. I had to mail the purse back at my expense. I waited over a week and did not even get confirmation they received my purse. I included all information with my purse that I was supposed to. They claimed they did not receive my purse until I provided they tracking number which showed who it was signed by on August 19. I have had to hound them for every update I have gotten. The last was saying my purse couldn’t be fixed and I could make another selection. Which I did over a week ago. I responded within a short period of time of receiving the email which stated I needed to choose within 48 hours to ensure my choice didn’t sell out. Previous reviews now have me worried. I just sent an email stating I want my old messed up purse, the replacement or my money back and I’m just out my shipping cost as a lesson learned. This is not an acceptable way to do business. They have definitely lost a customer with me due to this.