I had a very good experience when I went to the store,but online is another story. I wanted to purchase a purse and a pair of sneakers. I put them in the basket and when trying to pay, it just freezed. After many attempts, I gave up. Next day, tried again and surprise: the sneakers were not with the same price. From 99$ the day before, they were 169$. I called costumer service & after a lot of questions of identification & letting me wait, all I got as an answer was a cold ' can't do anything about it. That's the price now.". Is this a joke? I still purchased the purse, a little more than 400$ ( I had to use my store credit)and got the same sneakers for 99$ at Browns, but I've decided to never buy again from them.