Spent over $600.00, months ago, for 2 bags supposedly with big discount, received 1 dirty and "USED" reported it to the website where purchased, emailed them, chat (the worst service of all, chat does NOT work, spent a long time waiting for a chat, got in a chat, the woman had NO clue even how to type or care to help), emailed the corporate management office, NO one responded, NO one refund me, or cared to find out what happened, other than ignore that we pay for the products, do NOT waste your money on this name brand, as it is NOT worth your effort to try to do business with them, unfortunately they do not care about your business. Also, the tag in the used item I did get showed that the actual price for the item is 1/2 the price of the supposedly on sale price I paid, this is FRAUD -- and need to be reported to the Consumer Protection Agency, we as consumer can do something about it, do NOT buy their overpriced items, do not let them charge for something they did not deliver, and report fraud. Where is my refund of the item Michael Kors did NOT send?