I dont even write reviews but my experience with these people was so horrible I had to do one. I ordered a belt bag from them and realized shortly after that the shipping address was incorrect. I immediately called them to get it changed before the item shipped and was told that they couldnt do anything. i was told that the item had to ship and then needed to be redirected to the warehouse. Then 3-5 business days past that point i could be refunded. this is absolutely insane. I have never heard of anything like this in my life. Then i was receiving emails stating that my item was on its way (which i dont even live at that address anymore), so i chatted them to let them know. i was told by the person on their online chat that they will reroute it. I am not confident that they will. they wouldnt provide me an incident number or anything so i can track it to see if they are going to reroute the item. I pray the item doesnt go to some stranger at my old address. I will never order from them again and am upset i didnt read the reviews before i purchased.