I purchased seven(7)bags at the Palm Beach outlet to be delivered to my sister in Maryland for Thanksgiving. The cost of the bags were around $1,000. We exchange gifts at Thanksgiving rather than Christmas, as we are a mixed religion family. I purchased the bags on November 15th, ample time to ship them and receive them before Thanksgiving on November 28th. Michael Kors outlet shipped out two(2) boxes on the 15th of November. So far so good. The first box arrived on the 19th of November, but to the wrong address. I had my sister track down that box in her neighborhood by looking for the proof of delivery photo provided by UPS. My sister was able to retrieve that box. Box # 2 was now nowhere to be found. I went to the Michael Kors outlet where I purchased the bags from and while somewhat sympathetic the sales person and manager were not able to assist me and insisted that this was a UPS matter and I need to file a claim with them. I contacted UPS that day and they informed me that my claim was with Michael Kors and not with them. Michael Kors would have to file a claim with UPS to track down the missing box. I went back to the store the next day to resolve my lost box and was once again told this was a UPS issue. I explained that my issue was with Michael Kors and not UPS, there issue was with UPS! I asked for a regional manager to escalate this matter, but no name or number was given to me by the store manager. I pressed for a supervisor, but was not given a name or number in Michael Kors corporate to resolve this issue. I was still hopeful that a replacement box of bags could be sent to make Thanksgiving gifting a reality. This did not happen! In the missing box is four (4) bags with a value exceeding $600. This is not how a customer should be treated! Michael Kors ruined my family Thanksgiving holiday. This matter is still not resolved. Michael Kors is not a reputable company. A customer who spends close to $1,000 is treated like trash!