I was shocked to find out my perfectly good handbag with a broken zipper was no longer under warranty after 1 year. I was told to just get it repaired at a shoe repair shop . I went to several and got the same answer. Those zipper are terrible and they don’t replace them. And I needed to get Michael Korrs to do the repair….except Michael Korrs said they don’t do that beyond warranty and couldn’t refer me to anyone that does So….I ended up with a $400 handbag destined for the garbage. Buy from lululemon. They have a lifetime warranty on their bags. Hard to believe these people are still in business the way they present themselves in the world