I ordered an item for Christmas, but it needed to be returned. MK arranged the return through a parcel service, but the item went missing. Despite organising the return themselves, MK blamed me for the loss and refused to issue a refund since they hadn’t received the item back. Their customer service was painfully slow to respond, and their website lacks any clear terms and conditions regarding lost returns. It’s also apparent they don’t have insurance in place for collections they arrange. I would strongly advise avoiding this company, especially for online purchases. Thankfully, I paid with AMEX, which covered me and refunded the money directly. As for the return, who knows what really happened—something seems suspicious.