I am extremely disappointed with the service I received from Michael Kors Canada, specifically in Edmonton, Alberta, regarding a smartwatch I purchased. From the beginning, we noticed the battery did not last very long. Eventually, it stopped charging altogether. While I understood it was out of warranty, I expected a simple battery replacement to be a straightforward process. Instead, it turned into a frustrating ordeal. I contacted every Michael Kors store in Edmonton, and each staff member provided different, often conflicting information. Some recommended repair shops that, upon contact, stated they do not handle smartwatch battery replacements. Some even suggested taking it to a cell phone repair shop – a completely inappropriate suggestion for a designer watch. I suggest that management address the clear lack of product knowledge among their staff, as the runaround I received was unacceptable. After countless phone calls to jewelry stores across the city, I discovered no one was willing to work on the watch. Finally, I contacted head office, which confirmed that battery replacements should be handled in-store. This was news to the Edmonton staff! Ultimately, I was forced to ship the watch to Texas, USA, for a five-week turnaround. This $500 watch has become a nightmare. The poor service, the conflicting information, and the inconvenience of international shipping (at an additional $30 cost to me) are simply unacceptable. I now face the uncertainty of potential repair charges from the US service center. Frankly, this "Made in China" watch is not worth the hassle or the money. I strongly advise anyone considering purchasing a Michael Kors smartwatch to think twice. My experience has been incredibly disappointing, and I would not recommend this brand based on their poor customer service and lack of support.