If there were a 1/2 Star rating, I would use that!!! Pros: Steve Graf seemed very helpful when booking our shipment and it appeared he applied as many discounts as could be applied (shipping cost was in excess of $5000 for non-premium add on shipping). Customer service/QC Frank was as helpful as possible with the service information available, and he did call us back twice once we were finally able to talk with a human being. CONS: 1. Upcharge at pickup due to under estimation during initial setup of contract ($600+) 2.. Difficulty in contacting a human being to discuss delivery of household goods (finally we got in contact with Gary from customer service who was rude and was unable to tell us where our goods were or delivery date). We were told by the pickup team leader the HHGs were being immediately transferred to a delivery driver and would be delivered in 4-6 days). 3. Tied our two mattresses onto the back of their completely filled box truck (which did not have the agreed upon spacing due to overfilling prior to our pickup). 4. Midland uses contract personnel for outsourcing on pickup and delivery who care about being paid, but not overly concerned about your items. 5. Packing of boxes by Midland resulted in one box containing our small appliances being packed without cushioning (all appliances broken). 6. Delivery was 12 days after pickup and there was an upcharge for delivery ($285). 7. As a NON PREIMIUM shipment, you are not guaranteed a pickup date, delivery date, a location of your goods, and damages are based on 60 cents per pound of each damaged item. 8. The Damage to furniture was minor and we were able to repair ourselves (they don't care). Bottom Line Search for a reliable and reputable shipper who is BBB certified and who won't take advantage of you - Midland Van Lines is not BBB certified and really doesn't seem to care.