Midland Van Lines Reviews

Name: Midland Van Lines
Address: 6300 Washington St, Denver, CO, United States, Colorado, Denver, Colorado
Rating: 4.21

4.2 Rating 52 Reviews

81 %

of reviewers recommend Midland Van Lines

Company Reviews

Info

About Midland Van Lines:

For over 10 successful years, Midland Van Lines has been committed to providing excellent service.

Visit Website

Phone:

8008130565

Email:

info@midlandvanlines.com

Location:

6300 Washington St, Denver, CO, United States, Colorado,
Denver
Colorado
80216

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Anonymous

Anonymous // 01/01/2019

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“I urge you to find another mover. Midland Van Lines runs a bait and switch company who hires brokers to find trucks and drivers. Zero integrity, zero accountability, less than zero customer service. My experience was nothing short of horrible. Too many incidents to site but trust me when I say, if you want a stress free move, find another company. They are not BBB approved and are simply shameless. I hope my horrible experience saves you from making the same mistake I did.”

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Posted 1 day ago

“Midland Van Lines (a.k.a. Horse$#*! Van Lines) is a total scam! They have the most incompetent staff on the planet and are totally out to bilk anyone out of money and deliver deplorable service. I would not recommend them to ANYONE! They do not have proper equipment or truck (No 18 wheelers) and have a bunch on non-English speaking Venezuelans and Cubans working for them who are just "taking orders" and help them to scam more money out of clients. Their executive staff should be placed in Federal Penitentiaries. The Three Stooges could run a better company. Tip for consumers: Everyone associated with Midland Van Lines (a.k.a. Horse$#*! Van Lines) should be flogged and executed. Nothing but a scam and I hope Trump deports all of their employees.”

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Posted 3 days ago

“They give us a low ball price at 1st contact to get our deposit and changed it a few days before are move so we had no choice but to accept it, we had no time to hire another company and that's what there repersenitive Gary Parker said. VERY DECETFUL COMPANY, DO NOT HIRE THIS COMPANY, THEY SHOULD BE BAND FROM DOING BUSINESS. Charles Z.”

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Posted 5 days ago

“Committed fraud. Sales rep lied and now company will not refund deposit. Stay away from this company!!”

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Posted 1 week ago

“If there were a 1/2 Star rating, I would use that!!! Pros: Steve Graf seemed very helpful when booking our shipment and it appeared he applied as many discounts as could be applied (shipping cost was in excess of $5000 for non-premium add on shipping). Customer service/QC Frank was as helpful as possible with the service information available, and he did call us back twice once we were finally able to talk with a human being. CONS: 1. Upcharge at pickup due to under estimation during initial setup of contract ($600+) 2.. Difficulty in contacting a human being to discuss delivery of household goods (finally we got in contact with Gary from customer service who was rude and was unable to tell us where our goods were or delivery date). We were told by the pickup team leader the HHGs were being immediately transferred to a delivery driver and would be delivered in 4-6 days). 3. Tied our two mattresses onto the back of their completely filled box truck (which did not have the agreed upon spacing due to overfilling prior to our pickup). 4. Midland uses contract personnel for outsourcing on pickup and delivery who care about being paid, but not overly concerned about your items. 5. Packing of boxes by Midland resulted in one box containing our small appliances being packed without cushioning (all appliances broken). 6. Delivery was 12 days after pickup and there was an upcharge for delivery ($285). 7. As a NON PREIMIUM shipment, you are not guaranteed a pickup date, delivery date, a location of your goods, and damages are based on 60 cents per pound of each damaged item. 8. The Damage to furniture was minor and we were able to repair ourselves (they don't care). Bottom Line Search for a reliable and reputable shipper who is BBB certified and who won't take advantage of you - Midland Van Lines is not BBB certified and really doesn't seem to care.”

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Posted 1 week ago

“Midland Van Lines is the worst company to work with. We were told by James that Midland was family & veteran owned. James had also given an guaranteed delivery date of August 5th to my family. All my lifelong belongings and everything important to us had not shown up. I called Midland several times, and never had anyone pick up the phone. Dominique had finally answered but she was very rude and seemed agitated, she didn't listen to anything we had to say and numerously cut us off and told us our guaranteed delivery date was a typo and regardless of it being a signed contract, that she can't help us and went to hang up the phone. After multiple calls and emails, we were told stuff would be delivered to Virginia on either August 27, or August 28th. Many of our family members changed their plans for the week so our mother could find the first flight out Virginia and help out with the move. It is the night of the 28th and we are now being told our belongings never left, and that we will be getting them A WEEK from now. We have been lied to and deceived by this company and their antics. This is costing us thousands of dollars for our family. Midland will ignore calls and be rude towards you for no reason. DO NOT use this company.”

Helpful Report

Posted 2 weeks ago

“My wife received an estimate from Midlandvanlines for our move from Kansas, KS to Nashville, TN. James Lista was our contact person and asked for detailed information about our moving items over the phone. My wife provided a comprehensive list. After confirming the details, James called my wife around 9:00 pm on November 25, 2024, informing her that we needed to pay a deposit of $3,065 to reserve a truck. He emphasized the urgency due to the end-of-year and Christmas season, prompting my wife to immediately pay the deposit by photo check. During the estimation process, James focused solely on the detailed item list and quantities. He sent us a document for signature, which we reviewed without noticing the total estimated volume of 1,127 CuFT. Trusting the moving company's experience, we assumed this volume was accurate and signed the document. On December 7, 2024, just five days before our pick-up date, Gary Parker, who claimed to be James Lista’s boss, called to discuss the inventory list. He stated that the estimated volume of our moving items was significantly lower than normal for our 5,000 sqft house and asked us to pay almost three times the contract amount. Despite our assertion that the volume was calculated by James Lista, Gary repeatedly pointed out that we had signed off on the 1,127 CuFT estimate. Feeling upset, we requested a refund, but Gary insisted that refunds could only be issued if we cancelled the move seven days before the pick-up date. Since he had called us just five days prior, cancelling was not an option, which made it seem like a planned fraud. Unable to reach James Lista, we contacted Midlandvanlines' customer service. Gary called us back, stating that contacting customer service was pointless as he was the sole decision-maker in the company. On moving day, December 12, 2024, the moving truck arrived at 1:00 pm. The movers checked all our items against the list and demanded we pay three times the original contract amount, threatening to leave if we didn't comply. This turned our moving day into a nightmare. My wife and I felt this was a pre-planned fraud. We suspect that James Lista might not be a real person and that Gary Parker could be acting both roles. Their business model seems to involve: 1) proposing a low price with a virtual name, 2) getting the shipper to sign the contract and to pay the deposit, 3) contacting the shipper after the cancel grace period to demand a higher price, and 4) keeping the deposit without providing moving services if the shipper doesn’t agree to pay more. We WILL take LEGAL ACTION to recover the deposit, and any financial losses incurred if refunding and proper compensation is not made shortly.”

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Posted 2 weeks ago

“Midland Van Lines has given fantastic service from the beginning to the end. The crew was professional and polite and took good care of all items. Everything arrived on time and in perfect condition. I could not be happier with the quality of their service. Will definitely use them again when I move from here next.”

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Posted 3 weeks ago

“ALL OF THE GOOD COMMENTS ARE FAKE. Midland Van Lines is the worst moving company I’ve ever dealt with. While the sales rep, Steven, initially reassured us with reasonable pricing and delivery promises, everything fell apart after that. Frank, another representative, was shockingly rude—accusing me of being a fraud and dismissing issues as a "language barrier." Delivery, initially promised between November 22-24, was delayed to the 26th, and they called at 11 PM on the 24th with no explanation. WE HAVENT'T SEEN OUR FURNITURE FOR 1 MONTH AFTER AND IT ARRIVED BROKEN When the movers finally arrived, they demanded an extra $2,000, claiming their "eye measurement" was better than the dimensions we had carefully provided. To top it off, the lock on the truck was frozen due to the cold, and—unsurprisingly—they charged us an additional fee for that too! Customer service was equally unhelpful and rude. The delivery process dragged on for a month, with constant delays and hidden fees—charges for walking a meter, packaging, long rides, and more. It felt like they intentionally added costs at every step. To make matters worse, every person I dealt with was horrible: Steven, Chris, Frank, Jared W., and Mike provided the worst customer service imaginable. They were rude, unprofessional, and completely unhelpful. And the cherry on top—they broke most of the furniture! This company is nothing but a scam with deceptive practices and incompetent staff. Avoid Midland Van Lines at all costs!”

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Posted 3 weeks ago

“Midland Van Lines exceeded my expectations! They were prompt, courteous, and very careful with my belongings. Their pricing was transparent, and there were no hidden fees. The whole process was smooth and hassle-free. I highly recommend them to anyone looking for a trustworthy moving company.”

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Posted 3 weeks ago

“The team at Midland Van Lines was so friendly and helpful. They arrived on time, packed everything securely, and ensured my belongings were delivered safely. They even set up my furniture at the new place. If you want hassle-free moving, this is the company to call. Truly exceptional!”

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Posted 4 weeks ago

“This was the best moving experience I’ve ever had! Midland Van Lines went above and beyond to make my move effortless. The staff was friendly, professional, and detail-oriented. All my items were handled with great care. I’ll be recommending them to all my friends and family. Amazing job!”

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Posted 4 weeks ago

“Midland Van Lines did a fantastic job on my long-distance move. Their customer service team was always responsive, and the movers were always skilled and polite. Everything arrived in time and without damage. I was more than impressed, and they made the process so easy. I would definitely recommend them to anyone moving!”

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Posted 1 month ago

“Midland Van Lines did an excellent job on my long-distance move. Their customer service was responsive, and the moving professionals performed their work expertly and courteously. Everything arrived on time and with no damage. They exceeded my expectations and made everything so easy. I will absolutely recommend Midland to anyone who's moving anywhere!”

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Posted 1 month ago

“MY UGLY EXPERIENCE WITH MIDLAND VAN LINES MOVING COMPANY I spoke with Steven Grauf on 12/04/24 and gave him the exact size of my storage unit, which I even pulled up from my email and told him was 10x15x8. He intentionally removed 1 from the 15 and wrote 10x5x8. We agreed on $2,382.51 total to move all my stuff from the above unit from Houston, TX, to Tampa, FL. Immediately after they pulled the $982.56 deposit he demanded, Steven stopped picking up my calls and never responded to my texts. Meanwhile, he told me that he was my account manager, that I should call or text him if I have any questions. Today, 12/12/24, a Gary called me and said he's a quality assurance guy from Midland Van Lines and wants to take inventory of my items they'll be moving. I said okay. After I answered all his questions [the same things I previously told Steven], Gary told me that my bill is now $5,800+, and that the bill of lading I signed said that my storage unit is 10x5x8! That I have to pay him another $1,300 deposit [on top of the deposit I previously paid]. When I requested that he should refund me my hard-earned $982.56, he told me no refunds. The next thing, I got a text from him and from Steven's line saying that they have canceled my scheduled service and won't refund me. I am raging in anger right now because these were the same things Steven told me that other moving companies do to folks, and he even advised me to block anyone else that calls me from other moving companies. Steven hurled my ass to sign the bill of lading while he held me over the phone and told me that if I don't sign right away, I will lose the slot, and I won't get scheduled. That they typically don't have any space for a move within 2-3 weeks timeframe, that I was very lucky something popped up and that he needs me to sign and pay immediately to secure the spot, and that it only takes a few seconds to sign. When I told him that I really need to read the contract before signing, Steven told me that I don't need to read the whole document before signing and that I will lose the chances of being moved on December 15th as planned, that I should use my phone and sign on their eSignature platform via the email he/the system sent to me already. Hence, I signed it. Steven never told me that my deposit is non-refundable and that they'll jack up my bill 3 days before my moving date! This was a master-planned scam! TO MIDLAND VAN LINES, I NEED MY MONEY BACK TO MY ORIGINAL FORM OF PAYMENT, ASAP!”

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Posted 1 month ago

“Midland Van Lines made moving less stressful. They were very organized, friendly, and speedy without losing anything in the process. My furniture came intact. I could not be more satisfied with their service. I will definitely use this company again for any move. Highly recommended!”

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Posted 1 month ago

“I was so impressed with the professionalism of Midland Van Lines. The crew was efficient and took extra care of my fragile items. The pricing was fair, and they provided regular updates throughout the move. This is hands down the best moving company I’ve ever worked with. A+ service!”

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Posted 1 month ago

“Midland Van Lines made our cross-country move stress-free. They were punctual, professional, and were great with everything they moved. They even helped us out with the packing process. Communication was seamless from start to finish, and delivery was on time. I definitely recommend them for any moving needs”

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Posted 1 month ago

“Midland Van Lines helped us with our dream retirement move from Chicago to Florida, and we couldn’t be happier with the experience! My husband and I had a lot of sentimental items, and the Midland team treated everything with the utmost care. From the initial phone call to the final delivery, their professionalism shined through. We were kept informed the entire time, and when we arrived at our new home, everything was intact and on schedule. Moving to a new state was stressful, but Midland made it feel effortless. We’re so grateful for their fantastic service and highly recommend them”

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Posted 1 month ago

“DO NOT USE THIS COMPANY!! If I could give zero stars, I would. I was given incorrect information from the beginning of this process in June, all the way to the very end in November. This company is completely incompetent in doing anything correctly. This entire thing was a headache. I could rarely get ahold of people. I dealt with Caleb, Gary, Thalia, and Frank. It would take multiple calls, emails, and texts to each person to even get a response days later. Eli, the foreman was nasty and aggressive when he arrived. He added $1k onto my price with cubic feet AND packing supplies which I had already provided. When I spoke with Frank at customer service to see why it was so much he kept talking over me rudely and repeating to me to read my contract and the fine print. He also kept asking me why I signed if I didn’t understand correctly. Eli asked me when I want the items to arrive. I said Friday 11/8, but then I also mentioned how I thought it takes up to 14 days. He said “No, I will get it there on this date.” When Friday came, I called customer service and was advised my items were in storage until 11/8 and how it takes 14 days from that date to arrive. I asked why I was told something else and he had nothing to say. When we finally got our items, we were charged an extra $16, even though we already paid during the first pickup. I understand it’s only $16, but it’s principle that this company will take and take and take any chance they get. They didn’t communicate it was already handled with Eli. The driver wouldn’t start until we paid it and no one from midland vans was answering numerous phone call attempts. Moving is stressful to begin with, and moving out of state is even worse. I highly recommend you do NOT use Midland Van Lines, it’s a complete crock, ran by crooks. They aren’t a moving company-they are a broker who sub out to others drivers, they do not own their own vans or have their own truck drivers. They claim they aren’t brokers, but they 100% are. Save the time and money and do yourself a huge favor and use another company!”

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Posted 2 months ago

Midland Van Lines is rated 4.2 based on 52 reviews