I guess I should have read the reviews first. So so so so many 1-Star. And I now have the misfortune myself of the same experience. What they tell you when they sell you and when they pick up and what actually happens is far from the truth. I was driven by the fact that they are family owned. But if this is true the family really does not care. They make their money and care very little for such a stressful time for most which is a move. They picked up from our house a week ago and we still cannot even receive an ETA on when we will hopefully get our belongings. The girl in the phone told me like I’m stupid “ Mam we cannot give you an ETA on the ETA”. Well that’s just great our option is to wait 21 days or more? Frustrated,Disappointed,does not begin to describe how we feel. And we still have to see if we actually get everything. The stress this company has caused is understandably one of the worst and I’m 60 years old so that says a lot.