My husband ordered a jacket for me for Christmas it was a present. He was told it was dispatched. But it never arrived. He has emailed millets constantly. And not got any further along he said he wanted a refund about a month ago and still hasn't received one. He's being fobbed off constantly and passed from one person to another all promising to sort it out and doing anything. We can't tell you how disgusted and disappointed we are with your company. We think we have been more than patience how long does it take to actually do a refund. Still waiting??? We will definitely not be recommending milliets to anybody. And suggest you get your act together. Your after service is diabolical. I have the same jacket to return when the shop opens because its to small. That will be interesting I brought that 16th December. From the shop. And told I would get full refund in the shop. Watch this space. Disgruntled costumers.