So wish I had seen these reviews before ordering as my experience has been very similar. Ordered walking boots and camping equipment. Only the boots arrived. No response to email so called. Very laborious process with me having to call several times and fill in unwieldy paperwork. Eventually I have been promised a refund as now they are out of stock, leaving me without the camping equipment needed for a holiday. No apology. No compensation. No offer of an alternative. Not even a voucher for the future. No acknowledgement of the impact of us not having camping equipment for a holiday. They have put there will be a delay in refunding the money. So basically they have had my money in their back for over a month and I’ve had nothing but hassle for it. Won’t be using again.