Wish I’d read these reviews before buying a pair of shorts from Millets. They didn’t have the size in the shop so they ordered them for me. They arrived fine but were still the wrong size so tried to return them via collect+ which cost me £3.99. That generates a return label which I took to my local shop but it wouldn’t work so had to contact every man and his dog to get another one which I did and then a few weeks on still no refund. Contacted them and they said I didn’t buy online so I explained the situation to them, then got email (after pestering them) to say it hadn’t been received in the warehouse. I will continue with this but what a joke of a process and company. Will never consider buying from them again