Ordered a picnic table, but realised in just a few minutes that the dimensions stated were completely wrong. In fact they stated 3 different versions of dimensions. I called within 20 mins of making the order, to cancel, explaining the dimensions issue. I was told that the order wasn't on the system and was to ring back in about half an hour. I did and was told that the order had been shipped and could not be cancelled! I asked to speak to a manager and was refused. I was told the only solution was for me to return the item when it arrived. I told them that when I ended the phone call I intended to cancel the payment I'd made, luckily via paypal and that if they did not organise a cancellation immediately I would not be returning the item! I received a refund from PayPal within minutes of opening the dispute. I would NEVER order from them again!