Well, customer service was appalling. Yesterday I went to buy a waterproof coat. Two assistants stood at the desk chatting and giggling and didn’t even acknowledge I was there. I had to go over and ask for advice. I got home to find a security tag firmly on the pocket. I returned to the store ten miles away and there were four assistants chatting at the desk. The security tag set off the alarm but they didn’t react. They continued chatting over the desk. I interrupted them to ask if they could remove their security tag. No apology….nothing. The coat was pushed back to me, not even folded neatly. My mother folded it up for me and put it in my bag. Not one of those four assistants said a thing. They returned to their conversation. I hadn’t even bought a cheap item. It was £74 sale price, so a big purchase. I won’t go back .