Simply the worst experience. Bought 2 fleeces online - one had a fair sized hole where the fabric looked simply vaporised away - damaged right out of the package. provided photo proof, and am now expected to schlep to a store (unsurprisingly there are only a handful across the country) to see an "expert" who will judge if the hole was there when shipped (how??). If I don't fancy a day out travelling to Millets, then I pay tracked postage so it can be shipped to a Millets "expert" to perhaps refund me. The worst customer service for many years. Folks - don't shop here!