Horrendous customer service - Yesterday I went to the Millets in York’s city centre regarding a pair of damaged Peter Storm waterproof leather hiking boots I purchased six months ago (still under warranty). I was treated with horrible customer service from Laura, the clerk behind the counter. Two months after purchase the shoes were letting in a bit of water and I had to replace the shoelaces. I dealt with these issues until last week a three-inch section of the shoe separated from the sole around the toe. I brought the shoes in and, without considering the possibility of a faulty product, Laura deemed the damaged a result of my negligence. She said it was “common sense” to clean your boots after each use, which, according to her, entails rinsing off mud, scrubbing the boots (and SOLES) with a TOOTHBRUSH, drying them, then stuffing with newspaper until needed again. I was not informed the boots required such extensive care, and if I were, I would not have purchased them. I might add that I am an avid active hiker, despite my “neglect” other boots have long out lived this pair. Despite the manager being brought in to the conversation, they refused to offer any consolation for the poor quality goods sold in their store. Calling into question my "common sense" is unprofessional, insulting, and offensive. Selling products that require such care also require a disclaimer before purchase (not just promoting their warranty. Despite shopping at Millets often, I will be taking my business elsewhere on account of this terrible service.