Ordered a £50 gift card with a 'next day' special delivery shipment method on Monday morning. Tuesday, receive an email from Millets to advise that DPD will deliver on Wednesday. Come Wednesday, no delivery. Rang DPD and they advised that Millets failed to send them the order. Rang Millets, advised they don't know what happened, however order hasn't been shipped. As a result, we were unable to gift our colleague a present for a send-off. Millets is a total failure. Called their CS and spoke to a manager who said they can't do anything other than to apologise. No compensation, nothing. Ruined our experience as a huge Pharma company and we shall most definitely never use Millets ever again!