Placed an order on Saturday with DPD premium delivery which promised delivery by Monday. No sign of my delivery and first tried the chat bot on the website which said my order did not exist. Even though i copied and pasted the reference from the my orders section! Had to call them to be told they had no idea why my order had not been despatched but it would be despatched for delivery Tuesday. Received an email at 2:49 am to say that my order had been despatched but tracking was not available. Also received another email to say that 4 of the items were not in stock and had been refunded. Checked on the website and there is indeed a tracking ref but for UK mail evening delivery not DPD. Still no indication of when it will be delivered though just that the carrier has it. Absolutely useless.