This is the 3rd and last time for me to purchase anything off this company Basically you will receive on incomplete order (tent with no poles) or Your item, despite showing up as being in stock, is not available when it comes to sending it out and you receive an email with "We're sorry to say that he following items have been cancelled as we had no stock available when we came to pick your order" What a joke, not! As for the customer service, no replies or false promises is what you'll get. Shame as there are great offers, but their not great when you don't get them in the end. Buy at your peril, you may get luck or should that be very lucky!!!