Oh dear, I think this company's process and procedures have gone into meltdown during COVID. I placed an order 15 days ago which has not arrived, the money was taken immediately of course, the Hermes tracker has been frozen on "Out for Delivery" now for 8 days. Cannot contact anyone, only getting auto responses to emails. This is a disgrace and only goes to show that the management team are clearly only a thin layer of, at best, rank amateurs. You can't offer retail services if you're incapable of fulfilling Millets, so either sort it out rapidly or admit defeat and retreat into the world of administration where at least a bunch of Deloitte or KPMG administrators could probably make a better job of sifting through your mess.